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Shipping

Our main factory and warehouse location is in Russia. Additional office and warehouse are located in MI USA. Usually the USA warehouse stores all TSPROF K03 sharpener kits. Parts and accessories are sent from Russia. Please contact customer support team to find out if some particular items are stored in USA or Russian location.

Our Standard Delivery are free of charge for TSPROF K03 knife sharpener kits. Parts and accessories delivered for an extra charge. Default shipping method for an international shipping from Russian warehouse is UPS. Express Delivery by DHL are available for an extra charge. Orders inside the US are delivered by FedEX. Lead time is varying from 1 to 5 business days depending on inventory status. To check an inventory status and an exact lead time for particular items please contact customer support team. 

International shipping. Customs Fees & Duties

The following are related to items shipped internationally (see previous paragraph). When packages are shipped internationally, they may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. 

You are responsible with ensuring to comply with laws and regulations of the country of destination. TSPROF does not have any responsibility on these additional charges that may apply. 

Please note that certain countries may require certain documentation before the items are sent. If the necessary information is not provided, this may result in delays in the order or sending order back to us.

Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

TSPROF is unable to predict which of these fees, if any, will be applied, and cannot calculate or collect these fees or taxes however to estimate the fees and duties you may refer to third-party online services (e.g. https://www.simplyduty.com/import-calculator/). Please be informed that TSPROF doesn't take any responsibility for results provided by the third-party online services. Alternatively, you should check with your local tax advisor for more information.

In some cases customs will return your order back to the sender. It usually happens if customs request additional information from a customer but doesn’t get a reply. In such cases additional cost for sending it again is paid by the buyer. Alternatively the cost of the items will be refunded, the shipping cost is non-refundable in this case.  

Returns

Reasons for return

Defective items or items with quality issues

Items damaged during shipping, items with missing parts or not as   described on the website

Others e.g. personal reasons

Description

Items with manufacturing defect

Damages include leaks, cracks, and loss of function. Damages must be reported within 72 hours of receipt. Missing parts refer to the absence of original parts   and components of the item.

You may be required to provide a clear photo or video of the item to support your claim.

Items can be refunded due to other reasons only if the item is returned intact with all accompanying accessories and packaging, in a re-sellable condition.

14-day unconditional return

Eligible

Eligible

Eligible (with the exception of some items)

14-day return (due to quality issues)

Eligible

Not eligible

Not eligible

Shipping costs paid by customer?

No

No

Yes

Remarks

You may be required to provide a clear photo or video of the item to support your claim.

You may be required to provide a clear photo or video of the item to support your claim.

Return shipping costs and taxes are paid by the customer.

You may be required to provide a clear photo or video of the item to support your claim.

Return address:
IP Khudiakov Alexei Sergeevich
10 let oktyabrya 
office 404
426000 Izhevsk, Udmurt State
Russia

When purchasing any replacement parts or accessories, Purchaser shall ensure that the parts are compatible with the original product in the Purchaser’s possession. TSPROF will not allow any returns based on the claim that the purchased part/accessory is not compatible with the product, unless such compatibility was expressly advertised by TSPROF on the product’s page.

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